Legal

Shipping policy

Delivery area

We deliver to Germany, Austria, Switzerland and the following countries in Europe: Belgium, Denmark, Finland, France, Ireland, Italy, Luxembourg, the Netherlands, Poland, Portugal, Spain, Sweden and the Czech Republic.

Shipping costs

Shipping is free to all countries on orders from €49. Below that, the following shipping costs apply:

  • Germany: €3.90
  • Austria: €5.90
  • Switzerland: €7.90
  • Belgium, Denmark, Finland, France, Ireland, Italy, Luxembourg, the Netherlands, Poland, Portugal, Spain, Sweden, Czech Republic: €5.90

You can also see the shipping costs for your order at checkout before you buy.

Processing time

We usually get your order ready for shipping within 1–2 working days. Then we hand your package over to the shipping carrier.

Delivery times

The estimated delivery time (including processing time) is:

  • Germany: 2–3 working days
  • Austria, Switzerland and all other delivery countries: approx. 4–7 working days depending on the country

In some cases, for example when demand is high or the shipping carrier is delayed, delivery may take a little longer.

Personalized items

We only make personalized items for you after you’ve placed your order. Production usually takes about 2–3 weeks, plus the shipping time for your country (see Delivery times).

With the “Express” option, your order gets priority in production. It doesn’t come with a specific delivery time or a fixed delivery date.

Orders with personalized and other items

If you order personalized items together with other items, we usually ship them separately: the other items first, and the personalized items as soon as they’re ready. In individual cases, we decide whether to ship separately or together. You don’t pay any extra shipping costs for separate shipping.

Customs and import duties

For deliveries to Switzerland, we cover the customs duties, import VAT and the carrier’s customs clearance fees for you. There are no further costs for you.

No customs duties apply within the European Union.

Shipping carrier

We ship with DHL or its partner companies in the destination country. As soon as your package is on its way, you’ll usually get the tracking information by email.

Returns

Everything about returns, exchanges and refunds can be found on our Refund policy & returns page. The statutory rules are set out in the cancellation policy.